On the 15th of December 2020, MWASA organised a session on ‘Understanding My Utility Bills’ for SETS* mothers. This session was conducted to assist our clients to develop a better understanding of their utility bills and their usage as well as learning ways to reduce these bills.
The session was presented by Sabina, an Energy Advisor from Uniting Communities. She covered topics on appliances that contribute to a higher bill, tariffs and charges and the concession rights they may be eligible to apply. Sabina also assisted them on how to read their bills and what to look for in understanding their bills. The clients were given a magnetic indoor thermometer and useful resources in their preferred language as takeaway souvenirs.
Overall, the clients found the session very informative as it helped them understand their bills and identify solutions to reduce them.
*SETS= Settlement Engagement and Transition Support